Customer support
How to reach Poupa's support team and what to include so a problem can be resolved on the first attempt.
Reaching support
The support channel is the contact form on the site, reachable from any page and from the footer.
As this is a build in progress, no phone line or postal address has been published. Every request comes in through the form.
What to include
- The link to the deal in question.
- What you saw on the site and what you saw on the merchant's page.
- The approximate date and time you checked.
- A screenshot, if you have one.
What happens next
Requests are logged and handled in the order received, with wrong-price reports given priority.
A disputed deal goes back for verification and may be corrected or withdrawn while the case is reviewed.